Effective Date: August 22, 2026
Last Updated: August 22, 2026
Welcome to E-STORES. These Terms & Conditions govern your access to and use of the E-STORES website and your purchase of products through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
E-STORES is an online retail business offering everyday essentials and lifestyle products, including but not limited to:
Socks
Innerwear and underwear
Backpacks and bags
Travel gear
Belts
Gloves and riding accessories
Towels
Other lifestyle and everyday-use products
We reserve the right to add, remove, or modify products and services at any time.
By using this website, you confirm that:
The information you provide is accurate and complete.
You are legally capable of entering into a purchase agreement under applicable law.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to the website.
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and prices displayed on our website are accurate.
However:
Actual product colors may vary depending on your device or screen.
Minor differences in measurements may occur.
Product packaging may occasionally differ from displayed images.
Product availability may change without prior notice.
If a product received differs materially from its description, please contact us according to our return or exchange policy.
All prices displayed on the website are in Nepalese Rupees (NPR) unless stated otherwise.
E-STORES reserves the right to change product prices, discounts, promotions, and offers at any time.
A price change will not normally affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.
When you place an order, you are making a request to purchase the selected products.
An order is considered accepted only after E-STORES confirms the order.
We reserve the right to:
Accept or decline an order.
Cancel an order due to product unavailability.
Cancel an order because of an incorrect price or product information.
Limit quantities purchased.
Cancel orders suspected of fraud, misuse, or unauthorized activity.
If we cancel an order after payment has been received, we will arrange an appropriate refund through the applicable payment method, subject to applicable policies.
Customers are responsible for providing accurate information, including:
Name
Phone number
Delivery address
Email address, where applicable
Product and size selections
E-STORES is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
Please review your order details carefully before confirming your purchase.
We may offer different payment methods depending on availability, including:
Cash on Delivery
Bank transfer
Digital wallets
Online payment gateways
Other payment methods made available through our website
Certain payment methods may be subject to additional terms imposed by the relevant payment provider.
E-STORES does not knowingly retain complete payment-card information unless necessary and legally permitted.
We aim to process and dispatch confirmed orders within the estimated timeframe displayed or communicated at the time of purchase.
Delivery times may vary depending on:
Customer location
Courier availability
Weather
Public holidays
Transportation conditions
Operational circumstances
Other events beyond our reasonable control
E-STORES cannot guarantee a specific delivery date unless expressly confirmed.
Customers may be contacted by our delivery partner to coordinate delivery.
If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to receive the order, or repeated failed delivery attempts, additional delivery charges or order cancellation may apply.
For Cash on Delivery orders, repeated refusal or failure to receive orders may result in restrictions on future Cash on Delivery purchases.
If you receive:
The wrong product
A damaged product
A defective product
A materially different product from what you ordered
please contact E-STORES promptly with your order details and, where requested, photographs or video evidence.
We will review the claim and determine an appropriate solution according to the circumstances and applicable policy.
Promotional offers, discount codes, giveaways, and special campaigns may have additional terms.
Unless expressly stated otherwise:
Offers cannot be exchanged for cash.
Promotions may not be combined.
Promotional products may be subject to availability.
E-STORES may modify or end a promotion where reasonably necessary.
Any specific campaign terms published with a promotion will apply to that promotion.
Products provided free of charge as part of a promotion, giveaway, bundle, or special offer may be subject to specific conditions.
Free or promotional items may not always be eligible for separate returns, exchanges, or refunds unless required by applicable law.
All content on the E-STORES website, including:
Logos
Brand names
Product images
Graphics
Text
Designs
Videos
Website layouts
Marketing materials
is owned by or licensed to E-STORES or the relevant rights holder unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.
If you submit a product review, photograph, comment, testimonial, or other content to E-STORES, you agree that:
The content is truthful and not misleading.
You have the right to submit the content.
The content does not violate another person's rights.
The content does not contain unlawful, abusive, defamatory, or inappropriate material.
Where permitted by law, E-STORES may use submitted reviews or testimonials for marketing and promotional purposes.
You must not use the website to:
Commit fraud or unlawful activities.
Provide false information.
Attempt unauthorized access to our systems.
Interfere with website operations.
Introduce malicious software or harmful code.
Scrape or copy website content for unauthorized commercial purposes.
Abuse promotional offers.
Place fraudulent or intentionally misleading orders.
We may restrict or terminate access where we reasonably believe these terms have been violated.
E-STORES may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an update may constitute acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions are intended to be governed by and interpreted in accordance with the applicable laws of Nepal.
Any dispute arising from your use of the E-STORES website or purchase of our products will be handled in accordance with applicable Nepalese law and the jurisdiction of the appropriate authorities or courts.
E-STORES
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