Effective Date: August 21, 2026
Last Updated: August 21, 2026
E-STORES ( “we” ) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
When you visit our website, we may collect the following information:
Depending on how you interact with us, this may include:
Full name
Phone number
Email address
Billing and delivery address
Shipping information
Product and order details
Payment-related information
Information provided through contact forms, messages, reviews, or customer support
Any other information you voluntarily provide to us
We only request information that is reasonably necessary to provide our products and services.
E-STORES may use your information to:
Process and fulfill orders
Arrange delivery of products
Confirm and communicate about your orders
Respond to customer inquiries
Provide customer support
Process payments and related transactions
Manage returns, exchanges, refunds, and warranty requests
Improve our products, services, and website
Prevent fraud, misuse, and unauthorized activity
Comply with applicable laws and legal obligations
We do not collect personal information for purposes unrelated to our legitimate business operations unless you provide appropriate consent or such use is otherwise permitted by applicable law.
Payments may be processed through third-party payment providers, banks, digital wallets, or other payment services.
Where payment is processed by a third party, your payment information may be handled directly by that provider according to its own privacy and security practices.
E-STORES does not intend to store complete payment card details on its own servers unless specifically necessary and lawfully permitted.
We may share necessary information with trusted third parties when required to provide our services, including:
Delivery and courier companies
Payment service providers
Banks and financial institutions
Website hosting and technology providers
Customer-support or communication service providers
Analytics or marketing service providers
Government authorities or law-enforcement agencies where legally required
We only aim to provide third parties with information reasonably necessary for the relevant service.
We do not sell or rent your personal information to third parties for their independent commercial use.
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Ask about the purpose for which your information is being used
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request information about how your information is handled
To exercise a privacy-related right, please contact E-STORES using the contact information provided below.
We may need to verify your identity before processing certain requests.
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Our website may contain links to third-party websites, platforms, payment services, social-media pages, or other services.
E-STORES is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
E-STORES may operate or maintain accounts on platforms such as Instagram, Facebook, TikTok, WhatsApp, and other social-media services.
Interactions with these platforms are also subject to their respective privacy policies and terms of service.
Please avoid posting sensitive personal information publicly through social-media comments or messages.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make significant changes, we may update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
E-STORES
Nepal
Email: [email protected]
Phone: 9841400724
Website: https://e-stores.zalient.shop/
